What is your return policy? 

Guaranteed. Hassle free, no questions asked returns. You simply need to initiate your return no later than 30 days after receiving your order. 

How do I initiate a return?

Simply email us at support@candlescentz.com letting us know you wish to return, and we will provide you with the return address. 

When will I receive my refund?

Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt. 

Where will you refund my money? 

Refunds will always be returned to your original method of payment - no exceptions. 

Who pays the shipping return fees?

CandleScentz does not provide prepaid return labels. 

Are there restocking fees? 

No.